Frequently Asked Questions
Everything you need to know about your Public Desire order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your door.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all tags still attached to be eligible for a refund.
Do you offer international shipping?
Yes, we ship globally! Shipping costs and delivery times vary by destination and will be calculated at checkout based on your specific location.
How do I know which size to choose?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for boots and heels.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience seamless.
Can I cancel or amend my order?
To ensure fast delivery, we process orders almost immediately. Once an order is placed, we are usually unable to make changes or cancellations, but you can return the items once they arrive.